Customer Care Coordinator (C3)

Hagopian is seeking a delightfully positive Customer Care Coordinator to join their team in Oak Park, MI. This position requires the highest level of professionalism, problem solving and communication skills for this critical, customer-facing role. Whether it is forwarding a call, scheduling an appointment or addressing the rare customer complaint, the right candidate will demand the very best from themselves and their colleagues to deliver outstanding results.
Hagopian cleaning services is a well-established leader in rugs, upholstery, drapes and tile cleaning services. Delivering customer satisfaction that is second to none is expected at all levels of organization. Will you be our next team member?
 
BENEFITS. Hagopian offers an attractive benefit package that includes medical, dental, vision and life insurance; short-term and long-term disability insurance; paid vacation and a 401k retirement plan.
 
RESPONSIBILITIES OF THE CUSTOMER CARE COORDINATOR. 

• Assist customers in scheduling, re-scheduling and cancelling appointments, scheduling pickup & delivery appointments, confirming appointments, and follow-up on completed work orders.
• Handle complaints in a professional manner and complete necessary documentation.
• Answer incoming calls.
• Provide price estimates.
• Assist customers with general questions and concerns.
• Filing and general clerical duties.

WHAT YOU NEED TO SUCCEED AS OUR CUSTOMER CARE COORDINATOR. 

• Possess exceptional customer service skills that instill confidence and trust with our diverse clients and staff.
• Possess excellent clerical, organizational, math and problem-solving skills.
• Proficiency with computers and basic office software (Word, Excel, email, calendars).
• Ability to maintain and promote a positive attitude in the work environment.
• Possess an impeccable attendance record, an exceptional work ethic and exemplary time management skills.
• Flexible, adaptable, independent, and motivated team player who will ensure the company provides top-notch service to all customers and employees.

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Carpet Cleaner Assistant

Hagopian is seeking an ambitious full-time Carpet Cleaning Assistant to join their team in Oak Park, MI. Does working in various locations (homes and businesses in the Metro Detroit area mostly) and contributing to a well-established leader in rugs, upholstery, drapes and tile cleaning services appeal to you? If so, we want to hear from you.
 
BENEFITS. Hagopian offers an attractive benefit package that includes medical, dental, vision and life insurance; short-term and long-term disability insurance; paid vacation and a 401k retirement plan
 
RESPONSIBILITIES OF THE CARPET CLEANING ASSISTANT. 

• Assist in the cleaning of carpet, upholstery, drapes and tile in customer homes/business.
• Assist in preparing the work vehicle for the day’s activities (washing, stocking with supplies.)
• Assist w/maintenance of vehicle/equipment; fill out maintenance request forms as needed.
• Assist Carpet Cleaning Specialist in locating job sites and drive vehicle when necessary.
• Set up equipment at job site.
• Interact with the customer as job knowledge allows.
• Prepare rooms/areas for cleaning by moving/shifting furniture, picking up items off floor, etc.
• Assist Carpet Cleaning Specialist in the cleaning process.
• Apply topical treatments when requested.
• Put equipment back into vehicle at completion of the job.
• Assist in pricing of work & collecting monies, as needed: calling into Dispatcher.
• Work in other areas of the company when not needed on-location.

WHAT YOU NEED TO SUCCEED AS OUR CARPET CLEANING ASSISTANT. 

• Possess a valid driver’s license and clean driving record.
• Possess exceptional customer service skills that instill confidence, trust and discretion with our diverse clients and staff.
• Are sales focused with an ability to upsell services based on client needs.
• Are able to work a schedule that involves local travel to various clients.
• Ability to use and function in an environment that uses commercial cleaning chemicals.
• Ability to follow safe work practices, proper lifting techniques & wear protective equipment.
• Ability to sit, stand, bend, kneel, crawl, twist and reach; lift objects greater than 50 pounds w/assistance and work in client homes, businesses & our company plants and garage areas.
• Possess sufficient hearing and vision to perform the functions of this position.
• Possess an impeccable attendance record, an exceptional work ethic and exemplary time management skills.

Apply Today

Air Duct Cleaning Specialist

Duties & Responsibilities: The Air Duct Cleaning Specialist performs all duties of the duct cleaning process from setting up / breaking down at job sites, cleaning of air ducts, cleaning up of work area and any other requirements to complete jobs in a professional and timely manner.

Qualifications: Employee must be dependable, hardworking; detail oriented and has great customer service. Must be able to pass a drug test, background check and have a valid driver’s license. Minimum one year experience a must!

Benefits: Excellent Cafeteria Benefits Plan as well as 401(k)

Email your resume to ChrisS@OriginalHagopian.com, or fill out an application in any of our locations and submit it via company mail to Chris in Oak Park.

Job Type: Full-time

Required license or certification:

Valid Driver's License a must

HVAC certification a plus

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Maintenance

Hagopian is looking for an experienced maintenance/mechanic to help maintain our fleet of vehicles, machinery and facilities. The following skills would make you the ideal candidate:

• Jack of all trades
• Someone who can see the job through to completion
• Attention to detail
• Able to work as part of a team
• Strong mechanical aptitude
• Leadership skills
• Car and light truck experience, certified preferred
• Building repair
• Plumbing
• Electrical

We offer a competitive benefits package including health insurance, 401K, etc.

Apply Today